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Requests and claims

If your claim relates to missing or damaged baggage please click here

You wish to contact our Customer Relation Department

We are here to help you.
For a faster response, please fill in the online form below.
For priority response, please enter your Flying Blue number

Online form

Alternatively, you can contact us by phone on:
0200 320 20 (opening hours Monday to Friday, from 10:00 AM to 5: 00 PM)*

*Please note that the Customer Care Center is closed on the following days: January 1st, Good Friday, Easter Monday, December 25Th, December 26Th.

If your claim concerns Flying Blue…

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.

Flying Blue Customer Care department