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Baggage service: your contacts

Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.

Missing baggage

Did you not receive your baggage upon arrival? Please contact:
AIR FRANCE - Europe
Baggage Claim Center
TSA 21135 75564
PARIS CEDEX FRANCE
Tel: (09) 69 37 95 73

Damaged baggage

Were you unable to declare your damaged baggage at the airport? Please send your declaration to the following address. AIR FRANCE - Europe
Baggage Claim Center
TSA 21135 75564
PARIS CEDEX FRANCE
Tel: (09) 69 37 95 73

Lost item

Lost item on board or in an Air France lounge

Did you lose an item on board an aircraft or in an Air France lounge?
Please contact sending a fax to +33 1 41 56 20 68 or by sending an e-mail to mail.objets.trouves@airfrance.fr

Lost item at the airport

Did you lose an item in the aiport? Please contact:
Charles De Gaulle Airport:
Terminal 2 :
Telephone : +33 1 48 16 63 83
E-mail : objetstrouvescdg2@adp.fr

Paris - Orly Ouest:
Téléphone : +33 1 49 75 42 34
Fax : +33 1 49 75 35 22