Baggage

If your baggage is missing or damaged on arrival, Air France will do all it can to help you to resolve such incidents.

Your baggage was delayed when travelling out of Finland

Please contact the local Handling Agent at your destination, they will inform you how to proceed. You will be provided with a file reference, an inventory form to fill in and a preprinted envelope, addressed to our Central Baggage Handling Division in Paris. If your baggage haven't been found within 2 days, please send in this inventory form (see more detailed instructions under 'My baggage was delayed when returning to Finland.'

Your baggage was delayed when returning to Finland

As from April 1st, 2004, Air France Baggage Service is responsible for the tracking of your baggage during the first five days, they can be reached at : (09) 69 37 95 73 between 07.30 and 22.00, 7 days a week.

To follow up on your baggage you can also use our ‘Baggage tracking'. Please write your reference number as given on the irregularity report and your name.
If you haven´t been contacted within 5 days, you are requierd to complete and submit the inventory form that you received together with your file reference at the airport and send it to :

Air France - Europe
Baggage Claim Center
TSA 21135
75564 PARIS CEDEX
France
Tel.: (09) 69 37 95 73

Please write in English or French and be as precise as possible in the description of your baggage contents, since this is an important support for the searching and matching procedure. Then starts a detailed secondary search which lasts for 21 days. Failure to submit the inventory form can delay the search for your baggage and the eventual settlement of your claim.

Kindly retain the originals of the following documents:

  • the remaining part of your passengerticket
  • boarding pass
  • baggage identification tags
  • Property Irregularity Report (PIR) number
  • original receipts for all extra costs due to thedelayed baggage
  • bank account details including IBAN and SWIFT
  • photocopy of your passport

    If the baggage has not been tracked within 21 days, the Central Baggage Handling Division will forward your file to the Baggage Call Center, to whom you must submit your claim, in written, for compensation according to the ´Conditions of Carriage´. 

Your baggage is damaged on arrival at your destination

Please contact the Air France desk in the baggage hall and report your baggage missing. Our agents will give you a Damage property report with a number.

Passengers holding a Damage Property report may take the damaged bag to one of our affiliated baggage repair shops (lists of shops provided by Air France) with copy of the damage property report. The shop will repair the bag at no charge to the passenger. If the bag is beyond repair, replacement of the same type of bag is generally covered at no charge to the passenger.

Your baggage is damaged but you only noticed it at arrival home

Please report the damage to Air France Baggage services in writing within 7 days of your arrival at :
Air France - Europe
Baggage Claim Center
TSA 21135
75564 PARIS CEDEX
France
Tel.: (09) 69 37 95 73

and include the following documentation:
  • passenger tickets
  • baggage tags
  • Type, colour, brand, size of bag
  • Nature of damage to the bag
  • f the damage claim is accepted by Air France, a copy of the report along with a list of repair shops will be mailed or faxed to you.
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