General Conditions of Sale


Fares quoted include all taxes except where taxes are collected locally at airport check-in. Please note that all quotes remain subject to changes and are only guaranteed once the booking has been confirmed and a non-refundable Service Fee of 5 euros (see separate Service Fees page for more detailed information).
Unrestricted fares in First (l'Espace Première) and Business class (l'Espace Affaires): Changes of travel dates and refund are permitted without penalty. The revalidation of the ticket must be done at an AF office and any refund by the issuing office
Unrestricted Economy class (Alizée, Tempo Challenge, Tempo): Changes of travel dates and refunds are permitted against a fee. The revalidation of the ticket must be done at an AF office and any refund by the issuing office.
Restricted fares offer our lowest rates in First, Business and Economy class and are subject to limited availability. These fares may be subject to substantial restrictions such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes (if permitted at all), infant or child's discounts may not be available. Some restricted tickets (our lowest rates) are totally non refundable.
Important: These conditions may vary according to destination and period of travel. For further details on the conditions of the fare you're booking, please call Air France reservations:
Air France Finland Reservations centre: 0200 320 20 (EUR 0,16/min) (Monday to Friday 09.00 to 17.00)
Flying Blue frequent flyer programme: 0200 320 30 (EUR 0,16/min)

Internet service fee

A Service Fee of 1 euro is charged for each ticket bought online on This Service Fee is included in the total fare given by the system once you have confirmed your booking and the ticket has been issued. For example, if you have made a reservation for 3 persons, the Internet Service Fee will be 3 euros.

Online payment

You can make a booking and pay for your tickets online, provided you have a creditcard (American Express, Diners Club, EuroCard/MasterCard, Visa) that is issued in Finland. As credit card holder paying for the booking you must be at least 18 years old and can make a booking for yourself and/or others (maximum 5 others).

We are pleased to offer secure online payment using SSL (Secure Socket Layer) technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted in a readable format. If your browser is SSL equipped, your transaction will be secured automatically.

If you don't want your ticket delivered by mail or if you wish to pick up your ticket in a country other than the country of departure, you will need to contact Air France to make your booking and arrange for payment and ticketing:

Air France Finland Reservations center: 0200 320 20 (Monday to Friday, 09.00 to 17.00)
Flying Blue frequent flyer programme: 0200 320 30

OBS! The Service Fee will then change, please see separate Service fees page for more detailed information.

The system allows you to cancel your reservation during your session online. If you wish to cancel or modify a reservation after signing off, please call Air France reservations to find out if it's possible for the ticket you've booked. (subject to fare restrictions, see Pricing conditions page):

Air France Finland Reservations centre: 0200 320 20 (Monday to Friday, 09.00 to 17.00)
Flying Blue frequent flyer programme: 0200 320 30

Please note that your ticket(s) are issued on the same day you book online.

Ticket use

The fare is applicable for a ticket used fully, in sequential order for the specified journey and on the specified dates. As outlined in the General Conditions of Carriage, any non-compliant use noticed on the day of travel may incur an additional fixed-rate fee at the airport for the amount of: €125 on short-haul flights (metropolitan France and Corsica), €250 for a medium-haul flight in the Economy cabin, €500 for a medium-haul flight in the Business cabin, €500 for a long-haul flight in the Economy or Premium Economy cabin, €1500 for a long-haul flight in the Business cabin and €3000 for a long-haul flight in the La Première cabin (or the equivalent in the local currency.)

Ticket delivery

Tickets are sent via regular mail or you can choose to pick them up at the airport at the Air France ticket counter before departure. If your departure is within 5 days, your only option is pick-up at the airport.

Types of flights

OP: abbreviation for "operated" which means that an Air France flight is operated by a partner airline with who it has a commercial agreement.
Code-sharing: Air France has teamed up with other airlines to operate flights jointly under a shared code, thus offering even more destinations and frequencies. Flights are operated under both Air France and the partner's flight number.
Franchised flights: Air France franchises the routes of several airlines under the name " Air France By", offering several connections within France and Europe with Brit Air, British European, City Jet, Compagnie Corse Méditéranée, Proteus Airlines and Régional. These companies operate under Air France livery and use AF flight numbers. In-flight service is up to Air France standards, adapted to the routes and the aircraft size. These franchised flights offer you direct and frequent links completing Air France's own network.

Privacy Policy

Your personal data compiled during the reservation process (surname, first name, e-mail,...) will be used for the sole purpose of placing and carrying out your order (buying and selling air tickets) online. Without your consent, Air France will not be able to continue the selling procedure and the transaction will be impossible.
Air France shall:

- Actively protect unauthorised access to personal data stored in its computers;

- Refrain from communicating, selling or providing access in any way personal data collected via our booking system to outside companies or organisations;

- Not use your personal data for commercial or promotional purposes, except if you have accepted that certain customised data is sent to you by Air France or if you subscribed to our electronic newsletter.

Visas, passports, vaccinations and health

Please be advised that it is your responsibility to determine and obtain whatever documentation that is required, so make sure that you prepare your trip well in advance. Please contact the appropriate embassy or consulate. Passport holders from certain countries may require visas to enter or transit France and/or other countries.


The Passenger is informed that in the event of a breach of Article 15 (Conduct aboard aircraft) of General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitation of carriage), he or she may be registered on a list of persons subject to a travel ban aboard the Air Carrier's aircraft under the Authorization n°2016-240 by the CNIL (French data protection authority).
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